National Coverage by the Numbers

With 98% of the country serviced by Samsung, counting on authorized service has never been easier. Our network of specialists is always growing, so it will only get better. Rest assured you can stand behind the appliances in the houses you build.

~1,400 Home Appliance
Accounts
7 Supply Chain
Regional Warehouses
2 National
Service Centers

Coast-to-Coast Commitment

Wherever you are, whatever you need, there’s
a solution to keep your customers happy.

For questions or support, our team
is always ready to help.

Contact a Rep

Samsung Tech Guide App

The Samsung Tech Guide (STG) PC and mobile app is a free diagnostic tool that puts Samsung’s technical prowess in the palm of your hands. At the push of a button, quickly identify solutions, easy fixes or if our Builder Support team needs to get involved.


  • Diagnostic Tools

  • Quick Tips

  • HASS Testing

  • eLearning Training

To install the application on your mobile phone, open this page in Safari on your iOS device or in the web browser on your Andriod device. STG can now be viewed on your PC, too.

Builder Service Support


  • Escalation handling, including RA requests and setting up service for a customer

  • Schedule service on a defective in-store appliance

  • Order parts for display appliances and cosmetic damaged units delivered within first 30 days

  • Performance, warranty, or support inquiries